Delivery & Returns

All orders are normally sent via one of the following services, Royal Mail/myHermes/ParcelForce/DPD. Please note that all orders received over the weekend, public holidays and after 3pm on a weekday will be dispatched on the next working day. All orders require a signature on receipt.

Should you require a refund, please note return delivery will have to be paid by the customer to send the goods and previous original delivery charges will not be refunded.

Please note: There is a slight chance that your order could have a delayed delivery due to the current COVID-19 pandemic.

For any other queries please email us: online@oandp.co.uk

We will be happy to offer you a full refund, exchange or a credit note. Simply package the item securely and include the invoice and a short note explaining the reason for the return and whether you require a refund, exchange or credit note. Be sure to include your name, address and order number in all correspondence. Returns must be sent via recorded / signature delivery.

Please note:

Return delivery costs will be at the cost of the buyer and will not be refunded.

• A refund, exchange or credit note will not be made on any items which appear used or worn.
• A refund, exchange or credit note will not be made on any items which appear to have been damaged deliberately.
• Please note that we do not accept returns for items purchased at our retail store.
• Any refunds will be provided via the original payment method.

All returns must be sent to the following address:

O & P Birmingham - Online Returns

Ujagar Building

9 Rabone Lane

Smethwick

Birmingham

B66 3JX