NEW SUMMER/AUTUMN COLLECTION - OUT NOW!!

Delivery & Returns

DELIVERY

We aim to despatch UK orders to you within the time period specified by the delivery option you select, from placement of order(s). Please allow an additional 7 working days for international orders.

All orders are normally sent via one of the following services, Royal Mail/myHermes/ParcelForce/DPD. Please note that all orders received over the weekend, public holidays and after 3pm on a weekday will be dispatched on the next working day. All orders require a signature on receipt.

Should you require a refund, please note delivery will have to be paid to send the goods and previous delivery charges will not be refunded.

For any other queries please email us: online@oandp.co.uk

 

RETURNS

 

NON-JEWELLERY ITEMS

If you are unhappy with your online purchase for any reason, we will accept items not worn, unused or undamaged for a refund if received within 7 days of delivery. Items must be returned to us in their original condition.

We will be happy to offer you a full refund, exchange or a credit note. Simply package the item securely and include the invoice and a short note explaining the reason for the return and whether you require a refund, exchange or credit note. Be sure to include your name, address and order number in all correspondence.

Please note:

Delivery costs will not be refunded.

  • A refund, exchange or credit note will not be made on any items which appear used or worn.
  • A refund, exchange or credit note will not be made on any items which appear to have been damaged deliberately.
  • Please note that we do not accept returns for items purchased at our retail store.
  • Any refunds will be provided via the original payment method.
 

All returns must be sent to the following address:

O & P Birmingham

Online Store Department

1 - 2 St. Paul's Road

Smethwick

Birmingham

B66 1EE

 

JEWELLERY ITEMS

Jewellery purchased online cannot be refunded or exchanged.

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