Returns

RETURNS

***IMPORTANT MESSAGE***

Due to the high demand of sales during our Summer Sale, we can only accept returns via post. Customers will not be able to make online returns in-store during the Summer Sale. Customers wishing to return an online order must post the items back to our store address within 7 days of receiving the order; a member of our online team will contact you once the item has been received.

NON-JEWELLERY ITEMS

If you are unhappy with your online purchase for any reason, we will accept items not worn, used or damaged for a refund if received within 7 days of delivery.

We will be happy to offer you a full refund, exchange or a credit note. Simply package the item securely and include the invoice and a short note explaining the reason for the return and whether you require a refund, exchange or credit note. Be sure to include your name, address and order number in all correspondence.

Please note:

Delivery costs will not be refunded.

  • A refund or exchange will not be made on any items which appear used or worn.
  • A refund or exchange will not be made on any items which appear to have been damaged deliberately.
  • Please note that we do not accept returns at our retail outlet.
  • Any refunds will be provided via the original payment method.
 

All returns must be sent to the following address:

O & P Birmingham

Online Store Department

1 - 2 St. Paul's Road

Smethwick

Birmingham

B66 1EE

 

JEWELLERY ITEMS

Jewellery purchased online cannot be refunded or exchanged.

Join our Mailing List

Sign up to receive our email updates

Search our store